Saturday, July 28, 2012

Nick's experience wasn't so comcastic!




What’s up? Nick here

So my cable goes out Monday and I call and wait til Tuesday. Guy comes and talks to my wife and he’s yelling at the operator because they scheduled him during a meeting. So he says there’s no connection coming in the house and says he’ll be back after work. He comes back at 2pm and says it’s the main box and he has to call maintenance for them to fix the box. So I call Comcast support and they guarantee it’s fixed by 8pm.

7:30pm rolls around and I call 8 different numbers and get referred to tons of departments and I proceed to tell them “It’s now 7:45 and I was promised internet, so where is it?” And they say they want to schedule someone to come out quickly, so I’m pissed now and I say let me talk to a supervisor because this is tiring and here’s the best part.

I wait 20 minutes for someone to get on the line and lol, he says “We can get someone out on Friday ( Today is Wednesday ).” I say “ You have got to be kidding me, I want someone out tomorrow” and he says, it’s laughable he thinks this is reasoning with me “ It’s like if you ordered a pest control and the next day you find a bug, so you start all over. So let’s get them to come Friday”. So I call at&t and they’re coming Friday, but they want 249 for install and router. Not sure what I’m going to do, but the nerve of the supervisor to think he’s intelligent. I think that analogy made me more angry that calm.

So yeah ComCast sucks, but at&t is worse. Have no clue who now.

4 comments:

  1. My apologies for the poor experience.

    I will reach out to my local colleagues to make sure that this is addressed. You can contact me, provide your info and a link to this page if you’re interested in my help.

    Thanks,

    Mark Casem
    Comcast Corp.
    National Customer Operations
    We_can_help@cable.comcast.com

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  2. I'm about to get an internet package only 40 bux+...I was told there hasn't been service there since 2011 and I needed a $ 50 update...there is cable in the house not sure if it is TV or net...just wondering why my buddy hasn't got this "update" having the Comcast net for over 5 yrs. Is this a pole charge or did the 2011 net cable disappear somehow...

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  3. Comcast sucks the first time we ordered to boxes to be installed n they only installed 1 the guy told us to make another appointment to get another 1. N now my remote doesnt work so my tvs stuck on on demand n i cant change the channel or even turn off the cable its ridiculous makes me wanna switch to at&t or anyother company bc comcast is a disappointment

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  4. Either your from CA, CO, GA or TX the worst customers ever, they dont even talk proper english, between red necks, withe trash trailer park hoe´s and black hoochie mama´s this country is going directly to hell.... oh wait it´s already hell, full of garbage except for NYC you guy´s ROCK PUTAS

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