Tuesday, August 7, 2012
AI says comcast not so fly!
So I moved to the philly area in August 2011. Signed up with some double play bundle at 69.99/month for first 6 months including HBO (thought it was supposed to be a year for the 69.99 rate and free HBO for 6 months).
6 months later I find that my rate went up to 79.99/month. I chatted with a rep and they told me that my 69.99/month "promotional" period was for 6 months. So I thought to myself that maybe it was my mistake and overlooked something earlier, ok, it happens, whatever. Another 6 months later, August 2012, I find that my rate had gone up again, this time to 94.99, WTF! I chatted with another rep and he asked me if I was aware that I was on a "promotional" thing and to verify that by looking at my statements which indeed did say "promotional" How the hell can you call it a promo if the rate keeps going up every six months. He gave me some copy and paste answer along the lines of, "well comcast offers discounts to entice customers...blah, blah, blah...something about providing great value".
Really, you call that giving me a discount, and that's how comcast "entices" customers, how the hell do you entice customers by raising their rates, oh yea it's a discount. I then asked him what my "promotional" rate would be in another 6 months and he told me it would be 109.99. Seriously, this is how we do business these days. I was already going to cancel my cable services with them and just keep the internet, now I am looking for alternatives in the area.
Posted by Admin at 7:07 PM