Monday, August 6, 2012
Yo Comcast, William just wants some service!
My wife and I have been trying to get service for over a month and a half. We have called the new customer number where the reps stated that our house was unserviceable. I talked to two different reps who said they would put in a case to look into it. Never heard back. My wife called twice and got the same response. She finally got the local number and went down to that office last Tuesday (talked with Beulah). Turns out the house, which is 6 years old, never had service. So she got a setup time for today (Tuesday) to get the service installed between 1 and 3. On Friday she got an email stating she needed to call the installation office which she did. She talked with Mary who again confirmed the install for today.
Today between 1 and 3, no one shows up. She called Comcast and talked with Stephanie who said we were supposed to do a self install. After explaining that we did not have cable running from the box in our lawn to our house, she passed us on to J. R. Turney (regional sales supervisor). My wife went through the whole story again and he apologized for the problem. He said he would take care of it and to call him back in an hour if she did not hear from him. So an hour later she calls and leaves a message. It is now 2.5 hours later and nothing.
She did get a call back today from one of the other reps she spoke to 3 weeks ago (Tanisha) who said our house was now serviceable. She also said that our install is set for July 15 (which is a Sunday?).
I work in the electric utility business and I would get fired for this type of performance. Frankly, the only reason we are going to Comcast is because our AT&T service is pitiful. It is extremely sad and disappointing that a person has to through all of this hassle just to become a customer.
Posted by Admin at 3:00 PM