"XFINITY Mover's Edge" my ass
For a company with a fucking COPYWRITE on a phrase that implies transferring servicesis easy, Comcast goes above and beyond to ensure ineptitude at every turn.
Like many people, my wife and I moved on the first of this month. Two weeks before, we called Comcast to set up a transfer of services. We also downgraded our services a little; however, the basic package was the same. Since I've been a "loyal" (read: obedient) Comcast for 6 years in the Atlanta area, I know the drill... even though it makes NO sense whatsoever, I've gotten a new account number every time I've moved. Not surprisingly, this happened again, but everything was generally smooth, and our first bill was half as much as we were paying previously.
I have automatic payments set up (note: never again), and when I checked the "Recent Activity" on my credit card statement, I noticed that I was charged the old monthly bill from my old account. I go online to check my old statements (I use EcoBill), and to my surprise, there's NO FUCKING WAY TO ACCESS THEM. So now when I call Comcast and slog through the requisite 45 minutes with someone who has no idea what I'm talking about, I have no data to help counter their bullshit. They literally erased my ability to figure out how much they're screwing me over. The little dude on the phone was talking about
"creating a ticket" so that the "investigation team" can figure out what's going on and and that they'll "give me a call" when they've got everything sorted out... but in the meantime, he wants me to fax over
my credit card statements showing the erroneous charge. Fuck. That. And what's his advice when I say I don't feel like faxing a credit card statement to literally the least ethical company on the planet?
"Oh, well you can go to one of our customer service centers." Sorry guy, I'd rather be punched in the face and balls simultaneously than deal with that hell hole you call a customer service center.
Here's how simple this whole process needs to be:
- Pull up my account
- Change my address (don't change my account number, you ass)
- Hit "delete" on about 5 of my services
- Say thank you and hang up
Done. God, Comcast sucks some huge balls.